FAQThis is a list of the most frequent questions we get, if you have a problem that is not mentioned below please get in touch with us through the 'Contact Us' link.
Q. I have received an error message after clicking on the link. What do I do now?A. To download the 'Get the Focal', you must first be sure that you have sufficient call-time credit and are able to connect to the internet on your phone. If your phone does not have internet settings, call your network provider and tell them that you'd like your phone to be GPRS enabled. Most of them will do this for you free of charge.
Once you've done that, you can re-try your download link. If there is a problem with your phone or internet settings, you may receive an error message after clicking on the link. The more common error messages include:
* Connection failed
* GPRS failed
* Permission denied
* Download failed
* Connection timed out
If you receive any of these messages, or any variation of them,
please re-try the link you have been provided with. There is a
good chance that it will download after a second attempt. If the
network is particularly busy, it may be worthwhile re-trying the
link later in the day.